Freshdesk MCP by usefulapi
Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.
Connect it
Settings → Connectors → Add custom connector
URL: https://freshdesk.usefulapi.io/mcpSettings → Apps & Connectors → Advanced → Developer mode
Create connector with URL: https://freshdesk.usefulapi.io/mcp{
"mcpServers": {
"freshdesk": {
"url": "https://freshdesk.usefulapi.io/mcp"
}
}
}claude mcp add --transport http freshdesk https://freshdesk.usefulapi.io/mcp{
"servers": {
"freshdesk": {
"type": "http",
"url": "https://freshdesk.usefulapi.io/mcp"
}
}
}19 tools, verified live
freshdesk_list_ticketsread-onlyList/filter tickets (max page 300). Freshdesk REST: GET /tickets.
freshdesk_get_ticketread-onlyGet a single ticket by id. Freshdesk REST: GET /tickets/{id}.
freshdesk_search_ticketsread-onlySearch tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets.
freshdesk_list_ticket_conversationsread-onlyList the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.
freshdesk_list_contactsread-onlyList/filter contacts. Freshdesk REST: GET /contacts.
freshdesk_get_contactread-onlyGet a single contact by id. Freshdesk REST: GET /contacts/{id}.
freshdesk_search_contactsread-onlySearch contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'ada@example.com'`, `company_id:123`. Freshdesk REST: GET /search/contacts.
freshdesk_list_companiesread-onlyList companies. Freshdesk REST: GET /companies.
freshdesk_get_companyread-onlyGet a single company by id. Freshdesk REST: GET /companies/{id}.
freshdesk_list_agentsread-onlyList/filter agents. Freshdesk REST: GET /agents.
freshdesk_get_agentread-onlyGet a single agent by id. Freshdesk REST: GET /agents/{id}.
freshdesk_list_groupsread-onlyList groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.
freshdesk_create_ticketcan modifyCreate a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. Freshdesk REST: POST /tickets.
freshdesk_update_ticketcan modifyUpdate fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}.
freshdesk_reply_ticketcan modifyAdd a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply.
freshdesk_add_notecan modifyAdd a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.
freshdesk_create_contactcan modifyCreate a contact. `name` is required. Freshdesk REST: POST /contacts.
freshdesk_update_contactcan modifyUpdate fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}.
freshdesk_create_companycan modifyCreate a company. `name` is required. Freshdesk REST: POST /companies.
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