Zendesk MCP by usefulapi
Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.
Connect it
Settings → Connectors → Add custom connector
URL: https://zendesk.usefulapi.io/mcpSettings → Apps & Connectors → Advanced → Developer mode
Create connector with URL: https://zendesk.usefulapi.io/mcp{
"mcpServers": {
"zendesk": {
"url": "https://zendesk.usefulapi.io/mcp"
}
}
}claude mcp add --transport http zendesk https://zendesk.usefulapi.io/mcp{
"servers": {
"zendesk": {
"type": "http",
"url": "https://zendesk.usefulapi.io/mcp"
}
}
}19 tools, verified live
zendesk_searchread-onlyUnified search across tickets, users, organizations and groups using Zendesk search syntax. Examples: `type:ticket status:open`, `type:user email:jane@acme.com`, `type:organization name:acme`. Zendesk REST: GET /search.json.
zendesk_list_ticketsread-onlyList recent tickets (offset pagination). Zendesk REST: GET /tickets.json.
zendesk_get_ticketread-onlyFetch a single ticket by id. Zendesk REST: GET /tickets/{id}.json.
zendesk_list_ticket_commentsread-onlyList the comments (public replies and internal notes) on a ticket, oldest first. Zendesk REST: GET /tickets/{id}/comments.json.
zendesk_current_userread-onlyReturn the currently authenticated user — a quick way to verify credentials and subdomain. Zendesk REST: GET /users/me.json.
zendesk_get_userread-onlyFetch a single user by id. Zendesk REST: GET /users/{id}.json.
zendesk_search_usersread-onlyFind users by name, email, phone, or other attributes. Zendesk REST: GET /users/search.json.
zendesk_list_organizationsread-onlyList organizations (offset pagination). Zendesk REST: GET /organizations.json.
zendesk_get_organizationread-onlyFetch a single organization by id. Zendesk REST: GET /organizations/{id}.json.
zendesk_list_groupsread-onlyList agent groups. Zendesk REST: GET /groups.json.
zendesk_list_viewsread-onlyList saved ticket views (curated ticket lists). Use zendesk_execute_view to run one. Zendesk REST: GET /views.json.
zendesk_execute_viewread-onlyRun a saved view by id and return the matching tickets. Zendesk REST: GET /views/{id}/execute.json.
zendesk_list_macrosread-onlyList macros (reusable sets of ticket actions/replies agents apply). Zendesk REST: GET /macros.json.
zendesk_list_ticket_fieldsread-onlyList all standard and custom ticket fields — useful for discovering field ids/values before creating or updating tickets. Zendesk REST: GET /ticket_fields.json.
zendesk_get_ticket_metricsread-onlyFetch SLA / response / resolution time metrics for a ticket. Zendesk REST: GET /tickets/{id}/metrics.json.
zendesk_list_satisfaction_ratingsread-onlyList customer satisfaction (CSAT) ratings, optionally filtered by score. Zendesk REST: GET /satisfaction_ratings.json.
zendesk_create_ticketcan modifyMUTATING: create a new support ticket. `subject` and `comment_body` are required; the comment becomes the ticket's first message. Zendesk REST: POST /tickets.json.
zendesk_update_ticketcan modifyMUTATING: update an existing ticket. Provide the ticket `id` plus at least one field to change (status, priority, assignee_id, group_id, type, tags, or a comment). Zendesk REST: PUT /tickets/{id}.json.
zendesk_add_ticket_commentcan modifyMUTATING: add a comment to a ticket. `public` defaults to true (a reply visible to the requester); set it false for an internal agent note. Convenience over PUT /tickets/{id}.json.
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