HelpCrunch MCP by usefulapi
Manage HelpCrunch chats, customers, agents and knowledge-base articles.
Connect it
Settings → Connectors → Add custom connector
URL: https://helpcrunch.usefulapi.io/mcpSettings → Apps & Connectors → Advanced → Developer mode
Create connector with URL: https://helpcrunch.usefulapi.io/mcp{
"mcpServers": {
"helpcrunch": {
"url": "https://helpcrunch.usefulapi.io/mcp"
}
}
}claude mcp add --transport http helpcrunch https://helpcrunch.usefulapi.io/mcp{
"servers": {
"helpcrunch": {
"type": "http",
"url": "https://helpcrunch.usefulapi.io/mcp"
}
}
}12 tools, verified live
helpcrunch_list_customersread-onlyList / search customers (people who chatted in). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. customers.firstSeen, customers.lastSeen) with order, and paginate with limit/offset. HelpCrunch REST: POST /customers/search.
helpcrunch_get_customerread-onlyGet a single customer by id. HelpCrunch REST: GET /customers/{id}.
helpcrunch_list_chatsread-onlyList / search chats (conversations). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. chats.createdAt) with order, and paginate with limit/offset. HelpCrunch REST: POST /chats/search.
helpcrunch_get_chatread-onlyGet a single chat (conversation) by id. HelpCrunch REST: GET /chats/{id}.
helpcrunch_get_chat_messagesread-onlyGet the messages of a chat (conversation), newest first (sorted by createdAt DESC). Paginate with limit (max 100) / offset. HelpCrunch REST: GET /chats/{id}/messages.
helpcrunch_list_agentsread-onlyList agents (support staff / operators) in the account, with role and email. Paginate with limit/offset. HelpCrunch REST: GET /agents.
helpcrunch_list_departmentsread-onlyList departments (groups of agents that chats can be routed to), each with its agents. Paginate with limit/offset. HelpCrunch REST: GET /departments.
helpcrunch_list_applicationsread-onlyList applications configured in the account — web chat widgets, iOS/Android apps, and social integrations (id, name, displayName, active, type). HelpCrunch REST: GET /applications.
helpcrunch_get_organizationread-onlyGet the organization's live-chat availability status — domain, whether the team is online (teamOnline), and whether chat is enabled (chatEnabled). HelpCrunch REST: GET /organization.
helpcrunch_create_messagecan modifyPOSTS a message into a LIVE chat — a customer-visible reply (type "message") or an internal private note (type "private"). Set `agent` (agent id) for agent messages; omit it for customer messages. HelpCrunch REST: POST /messages.
helpcrunch_update_chat_statuscan modifyCHANGES the status of a LIVE chat (e.g. mark it opened, pending, on hold, or closed). HelpCrunch REST: PUT /chats/status.
helpcrunch_assign_chatcan modifyASSIGNS (or unassigns) a LIVE chat to an agent. Pass `assignee` (agent id) to assign; omit it (or pass null) to unassign. HelpCrunch REST: PUT /chats/assignee.
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