Enchant MCP by usefulapi
Work with Enchant help desk tickets: list, read, reply, add notes and labels, manage customers.
Connect it
Settings → Connectors → Add custom connector
URL: https://enchant.usefulapi.io/mcpSettings → Apps & Connectors → Advanced → Developer mode
Create connector with URL: https://enchant.usefulapi.io/mcp{
"mcpServers": {
"enchant": {
"url": "https://enchant.usefulapi.io/mcp"
}
}
}claude mcp add --transport http enchant https://enchant.usefulapi.io/mcp{
"servers": {
"enchant": {
"type": "http",
"url": "https://enchant.usefulapi.io/mcp"
}
}
}16 tools, verified live
enchant_list_ticketsread-onlyList and filter tickets (newest first by default). Enchant REST: GET /tickets. Use user_ids ["null"] for unassigned tickets. Each result has a short summary; use enchant_get_ticket for messages.
enchant_get_ticketread-onlyGet one ticket by id. Embed related data with `embed`: messages (the conversation: replies and notes), customer, user, inbox, labels. Each embedded type costs 1 extra rate-limit credit. Enchant REST: GET /tickets/{id}.
enchant_list_usersread-onlyList the help desk users (agents): id, name, email. Use the ids to assign tickets and to author replies and notes. Enchant REST: GET /users.
enchant_list_customersread-onlyList customers, or find one by contact: set contact_type and contact_value (for example email + an address). Enchant REST: GET /customers.
enchant_get_customerread-onlyGet one customer by id, with the contacts (emails, phones, Twitter names). Enchant REST: GET /customers/{id}.
enchant_get_attachmentread-onlyGet the metadata of an attachment (name, size, MIME type) by id; attachment ids appear in ticket messages. Enchant REST: GET /attachments/{id}.
enchant_create_ticketcan modifyWRITE: create an email ticket. Give customer_id, or a customer (matched by contact email, created if new). Optionally add the customer's first message with body (needs the customer's email). Enchant REST: POST /tickets.
enchant_update_ticketcan modifyWRITE: change a ticket: state (open, hold, closed), assignee, inbox, subject, spam or trash (not both true). label_ids REPLACES all labels (empty array clears them); use enchant_add_ticket_labels to keep existing ones. Enchant REST: PATCH /tickets/{id}.
enchant_add_ticket_labelscan modifyWRITE: add one or more labels to a ticket without changing its other labels. Enchant REST: PUT /tickets/{id}/labels/{label_ids}.
enchant_remove_ticket_labelscan modifyWRITE: remove one or more labels from a ticket; its other labels stay. Enchant REST: DELETE /tickets/{id}/labels/{label_ids}.
enchant_reply_to_ticketcan modifyWRITE: send an outbound reply on a ticket. This SENDS A REAL EMAIL to the customer address in `to`. Use enchant_add_note for an internal note. Enchant REST: POST /tickets/{id}/messages (type reply, direction out).
enchant_add_notecan modifyWRITE: add an internal note to a ticket (not sent to the customer). Enchant REST: POST /tickets/{id}/messages (type note).
enchant_create_customercan modifyWRITE: create a customer with optional contacts (email, twitter, phone). Enchant REST: POST /customers.
enchant_update_customercan modifyWRITE: update a customer's name or summary. If `contacts` is given, it REPLACES the contact list; use enchant_add_customer_contact to add one. Enchant REST: PATCH /customers/{id}.
enchant_add_customer_contactcan modifyWRITE: add one contact (email, twitter or phone) to a customer. Enchant REST: POST /customers/{id}/contacts.
enchant_delete_customer_contactcan modifyWRITE, DELETES DATA: remove one contact from a customer. Enchant REST: DELETE /customers/{id}/contacts/{contact_id}.
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