Vivid Ads Commerce

Search the Vivid Ads catalogue by product name, category, or intended use (e.g. 'corflute', 'pull up banner', 'expo', 'shopfront'). Returns matching products grounded in Vivid's own Shopify collections, so it also surfaces same-range, same-purpose alternatives — products flagged `sameRange:true` come from the top match's curated collection (returned as `collection`). ALWAYS mention these to the

Recommend Vivid Ads signage for a goal + business type (real Australian signage: pull-up banners, A-frames, corflute, fabric banners, flags, media walls). Call with goal and business; omit either to get the next question to ask the customer.

Suggest relevant, NON-pushy add-on products to round out a customer's order — 1–2 genuinely useful companions with a reason. PREFERS real frequently-bought-together data from Vivid Ads' order history (pass `product` = the product handle the customer chose); falls back to curated use-case bundles (pass `use_case`). Omit both to get guidance. Pass already_have to avoid re-suggesting what they've

Answer a customer's support / FAQ question in Vivid Ads' voice, grounded in the team's real support history + verified policy. Covers turnaround & production time, digital proofs & approval, artwork specs & file setup, products & options, quotes & pricing, delivery & pickup, changing/cancelling orders, reorders, and the print guarantee. Returns the best-matching answer(s) and topic; if nothing mat

Get a product's FULL real option schema (all dimensions, not just size) so you can configure it correctly before pricing/ordering. Returns each option's key, label, allowed values, default, whether it's required, whether it affects price, and display order — plus `turnaround` (the live production/lead time from the product page, e.g. 24 hours if artwork is approved by 3 pm AEST on a business day

Calculate the current price for an EXACT product configuration. Pass `options` with the full selected configuration (use vivid_product first), or just `size` for simple products. Some products take several seconds or need manual confirmation. Before calling, briefly tell the customer you're checking the live price. Never estimate or reuse another configuration's price. When presenting, repeat the

EXACT delivery/freight cost to an Australian postcode for a product configuration — the SAME live rates the vividads.com.au checkout shows (carrier + shipping-rules apps; incl. GST). Use whenever the customer asks what shipping/delivery costs. Resolve the product + size/options + quantity first (vivid_product / vivid_price), then call with the postcode (suburb improves accuracy). Never estimate

Email the customer a formal QUOTATION. If the exact configuration can be priced and an email is given, this INSTANTLY emails a branded PDF-style quotation (line items, GST, total, quote number, 14-day validity, accept-online link) — status 'quoted'. For custom/unpriceable products it logs the request for the team to prepare and send (status 'received'). Never takes payment. Confirm product, quan

Create a Shopify DRAFT order for Vivid Ads team review — NOT a final/placed order, and NEVER charges a card. Before calling, summarise the exact product, quantity, configuration, verified price (if available), customer details, and delivery/pickup, then get the customer's explicit confirmation. Call WITHOUT confirm to get a Review summary; confirm:true only AFTER they confirm. Do NOT auto-retry

Attach a customer-provided artwork file or link to a signage order (a successful attach does NOT mean it is print-ready — the team still checks it). EASIEST: pass a shareable link to the file (sourceUrl) — Google Drive, Dropbox, WeTransfer, etc. — and use the returned fileUrl in vivid_place_order's artwork {mode:'upload_file', fileUrl}. For a large file with no link yet, set requestUpload:tr

Check the LIVE status of an order — real production stage (from the Enfocus Switch print workflow), ready-for-pickup, or shipped with carrier + tracking (from StarShipit, authoritative). Look up a real order by number (e.g. #119581) or a quote/draft by number (e.g. #D776755). Requires the customer's email, which must match the order. Use for 'where is my order', 'track order 12345', 'is my order

Vivid's REAL published volume price breaks for a product + size (e.g. 1 → $135 ea, 2 → $132.30, 5 → $128.25, 10 → $121.50 — save 10%). Use for bulk/trade pricing questions, or right after a price when a slightly larger quantity would save the customer money. Prices are AUD incl. GST and come from the same source as the live price, so they can never contradict a quote. If the product has

Return the secure payment link for a formal quote Vivid already emailed (e.g. #D786069) so the customer can complete the order without leaving the conversation. Requires the quote number AND the email it was sent to (identity). Read-only — nothing is charged; it returns the customer's existing Shopify checkout link. If the quote has already become an order, it says so instead of issuing another

Estimate WHEN an order would arrive at an Australian postcode — the question behind 'can I get it by Friday?'. Works the timeline through honestly: production starts only after the customer approves their digital proof (3pm AEST cutoff), then production time for that product, then transit for their postcode (metro/regional/remote bands). Returns an arrival WINDOW plus the assumptions it made. Th

Check whether a customer's artwork PDF is print-ready BEFORE they order — powered by Vivid's own production preflight engine. Reports size vs the ordered size, bleed, RGB-vs-CMYK colour, font embedding and effective resolution, each with a plain-English fix. ADVISORY ONLY: it never blocks anything. If the customer is happy to proceed with the file as-is, that is always accepted — say so explic

Check a customer's DIGITAL PROOF status: has the proof been emailed, is it awaiting their approval, being revised after rejection, or already approved (production underway). Use for 'where's my proof', 'did you send my proof', 'when do I approve'. Requires the order number AND the email on the order (identity — details only return when they match). Relay the returned agent_hint concisely; produc

Reorder a customer's previous signage job — fast. Requires identity verification (emailed one-time code), not just an order number. action:'list' shows their past orders; action:'reorder' repeats one. ARTWORK: it reuses only the customer's previously APPROVED artwork (the print file), never a pre-approval upload; if it can't be confirmed automatically the team confirms it. A fresh proof is ALWAY

Start email verification before showing a customer's private data (past orders, reorder, saved address, email order-status). Sends a 6-digit code to the email. Returns a verificationId. Then ask the customer for the code and call vivid_identity_verify. Use this whenever a customer asks to see 'my orders', 'reorder', or 'status by email' and you don't already have a valid identity token.

Complete email verification: pass the verificationId from vivid_identity_start and the 6-digit code the customer received. On success returns a short-lived identity token — pass that token to vivid_reorder / vivid_order_status to unlock the customer's private data. Codes expire in 10 minutes; attempts are limited.

Show a VERIFIED customer the PRINT-READY artwork files produced for one of their past orders (the actual files that went to print), so they can confirm them before reordering. Requires the order number and a valid identity token bound to the customer's email; only returns artwork for orders that belong to that customer. Returns view links to each print layout. Use when a customer asks 'what artwor

Upload a customer's artwork FILE through the agent (no website file picker needed). Accepts the file as base64, stores it in Vivid's Google Drive, and returns a stable shareable link plus metadata. Accepts PDF / AI / EPS / JPG / PNG. Does NOT verify print-readiness — the team checks that. Uploading needs no verification, but ATTACHING the file to an existing order does: pass the identity token f

Authoritative order state with a per-line-item breakdown and an order-level rollup. States: received, in_production, partially_ready, ready_for_pickup, dispatched, in_transit, out_for_delivery, delivered, completed, on_hold, cancelled. Includes the StarShipit shipping summary where available.

Where each line item is in production, per item plus a rollup. Stages (in order): received, in preflight, awaiting proof, proof approved, imposing, queued for print, sent to Caldera, printing, printed, at Zund cutter, cut, dispatched. Needs-action states: missing file, preflight failed, with design team, on hold (unpaid), proof rejected, duplicate. Each item also returns the press and the print ti

StarShipit shipping: carrier, tracking number, tracking URL, ETA and delivered flag. shipping_state: not_dispatched, shipped, in_transit, out_for_delivery, delivered, exception.

Whether an order (or specific line items) is ready for pickup at Derrimut VIC — ready once printed and cut, before dispatch.